TO LIGHTEN YOURDAY!!!

DEALING WITH RUDE CUSTOMERS
>A LESSON FOR ALL EMPLOYEES WHO WORK WITH RUDE CUSTOMERS!!!
>
>Indeed, an award should go to the Virgin Airlines gate attendant in
>Sydneysome months ago for being customer focused, while making her
>point, when confronted with a passenger who probably deserved to fly as
>cargo.
>
>A crowded Virgin flight was cancelled after Virgin's 767s had been
>withdrawn from service. A single attendant was re-booking a Long line
>of inconvenienced travellers. Suddenly an angry passenger pushed his
>way to the desk. He slapped his ticket down on the counter and said, I
>HAVE to be on this flight and it HAS to be NOW". The attendant replied,
>"I'm sorry sir. I'll be happy to try to help you, but I've got to help
>these people first, and I'm sure we'll be able to work something out."
>The passenger was unimpressed. He asked loudly, so that the passengers
>behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?" Without
>hesitating, the attendant smiled and grabbed her public address
>microphone:
>
>May I have your attention please, may I have your attention please,"
>she began - her voice heard clearly throughout the terminal. We have a
>passenger here at Gate14 WHO DOES NOT KNOW WHO HE IS. If anyone can help
>him find his identity, please come to Gate 14."
>
>With the folks behind him in line laughing hysterically, the man glared
>at the Virgin attendant, gritted his teeth and said, "F... You!"
>Without flinching, she smiled and said, "I'm sorry, sir, but you'll
>have to get in line for that too."